Delivery Information
Thank you for visiting and shopping at Bent Axle Bill!
All of our orders are shipped via USPS or UPS. You will receive an email update with your tracking number once your order has shipped! Tracking numbers will be provided to your PayPal order status.
Delivery Times
All orders are processed within one to three business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide and global shipping delays (such as those caused by holiday volumes or inclement weather conditions) may have an impact on your estimated delivery date.
Domestic shipments
| Shipment method | Estimated delivery time | Shipping cost |
| USPS Ground Advantage Under $100 Total |
2-5 business days* | $6.00 |
| USPS Ground Advantage Under $100-$199 Total |
2-5 business days* | $9.00 |
| USPS Ground Advantage Over $200 Total |
2-5 business days* | $14.00 |
| UPS Ground Over $200 Total |
2-5 business days* | $14.00 |
*Please note that these are estimates, and USPS has been very unreliable as of lately on large packages.
International shipments
|
Shipment method |
Estimated delivery time |
Shipping cost |
|
Contact for choices |
|
Please contact for cost |
*Service is subject to shipping delays. Delivery times are estimates and not guarantees. Delivery estimates for all international services do not include customs processing times. Our store is not liable for any delays that may occur once your order has been shipped.
Tracking your order
Once your order has shipped, you will receive a tracking number in your PayPal order status. Please allow USPS or UPS up to 48 hours to reflect updates on their tracking page.
Customs, duties, and import taxes
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages and missing orders
If you received your order damaged, or if the order appears to be lost during shipping, always contact Bent Axle Bill first. Do not attempt to file a claim with USPS yourself. Bent Axle Bill will file a claim on your behalf, and a refund or replacement may be issued pending your cooperation during the claim process.
If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 15 days of delivery.
Photos of damaged items and both inner and outer packaging will be required when disclosing damage. Additional photos may be required throughout the claims process and are your responsibility, as the recipient, to provide them.
Do not release any products or packaging to any other entity, including the carrier, repair estimate facilitator, etc before consulting with Bent Axle Bill. Doing so may risk invalidating the claim in progress and your ability to receive compensation for the lost or damaged item.
Insurance coverage
All of our shipments are fully insured, but we may require your assistance when proceeding with filing a claim. For missing shipments, we must file the claim within 9 months from the date of the shipment. For damaged shipments, we must file the claim within 90 calendar days of delivery.
Depending on the nature of your claim, you may need to provide photos of all outer and inner packaging as well as the package contents, and/or sign an affidavit that we send you once we begin the claim process.
Good faith cooperation
When an insurance claim needs to be filed for a shipment, both Bent Axle Bill and you, the recipient, acknowledge both parties' respective responsibilities. Both parties agree to cooperate in good faith to provide any necessary items within the necessary timeframe as stipulated in the Terms and Conditions of insurance coverage. Should either party be unable or unwilling to fulfill the duties necessary for a successful claim approval, they may be liable for any losses not recovered.
Returns and exchanges
Bent Axle Bill does not except returns.
Contact us
If you have any questions or concerns regarding your order, feel free to contact us! We typically reply within [INSERT RESPONSE TIME HERE].